The Quality Policy of I.F.A. Srl

IFA Srl is committed to achieving a Quality Policy directed at its own business development and to the satisfaction of the Client and their staff.
With this policy it is necessary to formalize the objectives and commitments to be achieved. The fundamentals for this choice are the following:

• qualified and professional personnel;
• careful monitoring of service quality and customer satisfaction;
• client guarantee of utmost professionalism and seriousness in the management of the delivery service;
• the use of highly qualified suppliers and correspondents.

Our objectives

In light of the above IFA Srl is committed to pursuing the following objectives:

• an efficient and effective delivery service with the highest attention to Client requirements;
• obtaining the best possible results in terms of service quality;
• providing professional service and support to the Client at a reasonable cost;
• increasing its market share.

In order to achieve the above objectives IFA Srl undertakes to review this quality policy periodically, so as to comply with its objectives of continuous business improvement whilst upholding its image as an International Shipping company.

Melzo, March 1, 2018